Customer Policy
The purpose of this policy is to advise you as our customer, as to the services that can be expected from ProfessioNAIL, and the steps and procedure that can be taken if you, the customer re not satisfied with the services you receive from ProfessioNAIL.
What we offer
- Manicure & Spa Pedicure
- Artificial Nails
- Nail Arts
- Waxing & Beauty Services (Available in some stores)
Pricing
Prices of services, products and other charges are displayed on price list in teh salon window.
These prices are subjects to variation subject to location and seasons and may change without notice.
All prices are included of GST.
Refunds, Returns and Exchanges
- If your nails become scratched or unshaped will fix this for you notify the salon at which you received the service of this within 24 hours of the service.
- We will not be responsible for any breaking, lifting or infected nails.
- Re-fills over the prescribed maximum 2-3 weeks period will be charged an extra fee.
- If you damage the original design a charge will apply for repairs.
- We do not offer any refunds except as require by law.
Complaints/Feedback
If you have any complaints or feedback, please contact the manager of the salon were you received the service.
If the matter is not resolved to your satisfaction, please contact the ProfessioNAIL head office (02) 9723 0644 or via email info@professionail.com.au
What you need to do
To allow us to provide a quality service as efficiently as possible, you need to:
- Ask for the service which you like to have. If you are unsure please speak to the salon manager.
- Inform our staff if you are allergic to any chemicals or substances before the receiving any service.
- Whilst receiving any service please provide our staff with your feedback and or comments on their services so our staff can satisfy your requirement straight away.
- Inform the staff member or salon manager immediately if you have any concern relating to the salon or the staff or any service.
- Inform the salon manager immediately if you have any concern that you have any infection or any other abnormal reaction or condition with respect to your nails.
At ProfessioNAIL, we strive our best to provide high quality service and we treat you with courtesy and respect.
Thank you for your continuing support.
ProfessioNAIL Management
