Customer Policy

The purpose of this policy is to advise you as our customer, as to the services that can be expected from ProfessioNAIL, and the steps and procedure that can be taken if you, the customer are not satisfied with the services you receive from ProfessioNAIL.

What we offer

  • Manicure & Spa Pedicure
  • Artificial Nails
  • Nail Arts
  • Waxing & Beauty Services (Available in some stores)


Prices of services, products and other charges are displayed on price list in the salon window.

These prices are subject to variation at different locations and during different seasons may change without notice.

All prices are inclusive of GST.

Refunds, Returns and Exchanges

If your nails become scratched or mis-shaped we will fix them if you notify the salon at which you received the service within 24 hours of the service.

You must arrange an appointment to have your nails fixed within 7 days after your initial service.

We will not be responsible for any breaking, lifting or infected nails.

Re-fills over the prescribed maximum 2-3 weeks period will be charged an extra fee.

If you damage the original design a charge will apply for repairs.

We will not offer any refund or credit note because you have simply changed your mind.

We will re do any service at no cost to you if you are unsatisfied with the quality of the work we do, provided that you tell us immediately after we have performed the service that you are unhappy with the quality of the work.

As soon as you have walked out the salon door that means you have accepted and are happy with the service provided to your nails.

We will charge you for the costs of any repairs or replacements that we have to carry out because of damage that you have caused.

For example due to your own lack of care your nails, or the finish to your nails, they are damaged (in that they are broken, chipped or start to lift).

If you have any questions on how to care for your nails please read our brochure on “NAIL FACTS”.

Gift Card / Voucher Terms of Use

No cash advances: You cannot obtain any cash advance with your Gift Card or redeem your Gift Card for cash.

Validity and expiry of Gift Cards: We are not liable to redeem any Gift Card that is presented for redemption after the expiry date.

Lost or stolen Gift Cards: Treat your Gift Card like cash. Lost or stolen cards will not be replaced or refunded.

Gift Cards cannot be cancelled: You cannot cancel your Gift Card.

Your Gift Card, your responsibility: You are responsible for the use and safety of your Gift Card.


If you have any complaints or feedback, please contact the manager of the salon were you received the service.

If the matter is not resolved to your satisfaction, please contact the ProfessioNAIL head office (02) 9723 0644 or via email

What you need to do.

To allow us to provide a quality service as efficiently as possible, you need to:

Ask for the service which you would like to have. If you are unsure please speak to the salon manager.

Inform our staff if you are allergic to any chemicals or substances before the receiving any service.

Whilst receiving any service please provide our staff with your feedback and or comments on their services so our staff can satisfy your requirements straight away.

Inform the staff member or salon manager immediately if you have any concern relating to the salon, the staff, or any service.

Inform the salon manager immediately if you have any concern that you have any infection or any other abnormal reaction or condition with respect to your nails.

At ProfessioNAIL, we strive our best to provide high quality service and we treat you with courtesy and respect.

Thank you for your continuing support.

ProfessioNAIL Management