Privacy Policy

ProfessioNAIL & Spa Holdings Pty Limited (“ProfessioNAIL”) understands that privacy is important to its customers and is pleased to provide information to all of its customers about its privacy policy. Please be assured that ProfessioNAIL uses its best efforts to protect the privacy of visitors to this website and the privacy of its customers who provide personal information by other means to ProfessioNAIL.

Information we collect and how it’s used

ProfessioNAIL only gathers personal information, such as, first and last names, addresses, telephone numbers and email addresses, when voluntarily submitted by you. When a gift voucher is purchased through this website or through marketing / promotional activities (e.g.: via this website, in a store operated by us, over the telephone etc.), personal information may be requested (such as name, phone, email and address) in order to provide the gift voucher, product information, information in respect of the salons operated under the ProfessioNAIL name, marketing materials, provide newsletters, electronic newsletters (e-newsletters), provide new release / launch information, and advise of other ProfessioNAIL products, competitions or events, which may be of interest. No one is obligated to provide personal information. However, failure to do so may result in ProfessioNAIL being unable to provide you with the product you require or future promotion, event or product information and/or provide after sales services.
In common with many commercial websites we may also collect information which tells us about visitors to our website. For example, we may collect information about the date, time and duration of visits and which pages of the website are most commonly accessed. This information is generally not linked to the identity of visitors, except where the website is accessed via links in an email we have sent.

Passive information collection

As you navigate through this website, certain anonymous information can be passively collected (that is, gathered without you actively providing the information) using various technologies, such as cookies, Internet tags or web beacons, and navigational data collection (log files, server logs, clickstream). Your Internet browser automatically transmits to this website some of this anonymous information, such as the URL of the website you just came from and the Internet Protocol (IP) address and the browser version your computer is currently using. This website may also collect anonymous information from your computer through cookies and Internet tags or web beacons. You may set your browser to notify you when a cookie is sent or to refuse cookies altogether, but certain features of this website might not work without cookies and this may limit the services provided by our website.
You can set your browser to accept all cookies, to reject all cookies, or to notify you whenever a cookie is offered so that you can decide each time whether to accept it. To learn more about cookies and how to specify your preferences, please search for “cookie” in the “Help” portion of your browser.

Sharing of personal information

ProfessioNAIL may share personal information within the ProfessioNAIL group and its Licensees. The ProfessioNAIL group includes ProfessioNAIL & Spa Holdings, the trade mark and intellectual property rights holder to the ProfessioNAIL trademark name and system, our Licensees, our subsidiaries and our related bodies corporate. Any use of this information by the ProfessioNAIL group will comply with this privacy policy. Occasionally, with your permission, we will send marketing information to you, such as discount coupons, information about new product offerings, etc. If you do not elect to receive such materials, we will not send them to you.
Companies may be engaged by ProfessioNAIL to perform a variety of functions, such as, fulfilling orders, assisting with promotions, providing technical services for our web sites, etc. These companies may have access to personal information if needed to perform such functions. However, these companies may only use such personal information for the purpose of performing that function and may not use it for any other purpose.
ProfessioNAIL does not sell personal information to third parties. However, with your permission, we will, on occasion send marketing information on behalf of one or more of our Licensees or our business partners about products or services they provide that may be of interest to you. You may be asked if you wish to receive marketing materials from ProfessioNAIL, our Licensees and or business partners. If you elect to receive such materials, ProfessioNAIL will not share your personal information with our Licensees or partners but rather will send a mailing or e-mail on behalf of our Licensees or partners.
ProfessioNAIL reserves the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to protect the integrity of the website, to fulfil your requests, or to cooperate in any law enforcement investigation or an investigation on a matter of public safety.


ProfessioNAIL is very sensitive to privacy issues. We are proud of our long-time commitment to our customers. We are especially careful in any communications with persons under 18 years of age.
It is our policy not to promote our products and services to persons under 18 years of age. We may on occasions were appropriate promote appropriate services to persons over 16 years of age. For example we may promote nails art services to those persons participating in final year formals or graduation balls who are young adults and who will soon be18 years of age.
Will not knowingly collect or store any personal information from minors or in respect of minors. We may collect a name and a telephone number from minor if they request a product or service from one of our salons for the purposes only of providing that product or service.

Security of personal information

ProfessioNAIL will endeavour to take all reasonable steps to keep secure any personal information recorded, and to keep this information accurate and up to date. The information is stored on secure servers that are protected in controlled facilities. Access is restricted to those involved in administration or fulfilment of the product or service requested for which you have provided your personal information.


You are in control of any personal information you provide to us. If at any time, you would like to correct the personal information we have about you or if you would like to change your preferences for contacts from us or on behalf of our Licensees or business partners, you can let us know by contacting us at the email or postal address listed below. Your personal information may be stored in different locations depending upon the reason for which you originally submitted the information. The more information you can provide us about when you originally submitted your personal information, the quicker ProfessioNAIL will be able to retrieve your personal information.
In order to review any personal information we have about you or to ask us to delete that information or to stop further use of the information, please submit this information request form. Please allow 14 days for this request to be processed.

Links to other sites

We may offer links to sites that are not operated by ProfessioNAIL. If you visit one of these linked sites, you should review their privacy and other policies. We are not responsible for the policies and practices of other companies.
Other ProfessioNAIL sites
All ProfessioNAIL web sites operated by ProfessioNAIL will adhere to this privacy policy.

Licensee websites

Most ProfessioNAIL salons are owned and operated by Licensees, who are independent businessmen and women. Some Licensees also operate web sites. We encourage our Licensees follow this privacy policy. However, please review the privacy policy of each web site to determine the privacy policies of that web site.

Changes to our privacy policy

From time to time, it may be necessary for ProfessioNAIL to change this privacy policy, so we suggest that you check here periodically. Rest assured, however, that any changes will not be retroactively applied and will not alter how we handle previously collected information.

Contact us
If you have any questions about our Privacy Policy, or if you wish to make a complaint about how we have handled your personal information, please contact us through our contact page.